60% fewer help desk tickets, 30% more revenue – with AppNavi
Scenario
Existing software, new functions, automation
Benefits
Increase of user efficiency
Automation of recurring steps
Provision of important information
Increase the degree of utilization of existing content
Continuous improvement of support
Contact person
Kathrin Schlierer-Neumann
CSO
AppNavi GmbH
Valorize software
Implementing software is part of the daily business for many companies. However, success is only achieved when the software is accepted.
In most cases, comprehensive processes are established from the evaluation to the Go Live of the software. Whether the software fulfills the expectations is then in the hands of the users. The ROI associated with the software introduction is only actually achieved with the user.
Challenge
However, even when all steps up to go-live are fully implemented, usage often falls short of expectations. Software is not used efficiently – or not to the expected extent. The problem becomes particularly clear when “workarounds” exist or use in everyday work is not absolutely necessary.
The reasons are often very comparable: the work steps in the software are complicated, users feel insufficiently supported or the user of the software experiences too little benefit from the use of the software himself. AppNavi provides numerous solutions for a better use of existing software.
The solution?
Software
With AppNavi you give the software the right momentum. Guide users efficiently through the software, enable user automation and keep users informed about news directly in the software.
The solution?
Software
With AppNavi you give the software the right momentum. Guide users efficiently through the software, enable user automation and keep users informed about news directly in the software.
Most efficient ways
AppNavi always guides your employees on the most efficient way to their destination. This way users benefit from the experience of the professionals in these applications. Furthermore, processes can be started from anywhere. For example, if AppNavi is placed on the intranet site, SharePoint, Success Factors or Jira processes can be initiated there – regardless of the currently open application.
Faster through automation
To further support the acceptance, AppNavi offers the possibility to perform “empty steps” automatically. This means, for example, that a route consisting of 12 steps, where only 4 steps require user input or decisions, is significantly shortened.
Well informed
To further increase acceptance, information is important. Not too much – but the right information at the right time, in the right place. Inform your users with announcements, news or hotspots about important innovations in the process or application.
Benefits
- Increase user efficiency
Support your employees right from the start directly in the system – and this in the fastest way to the goal. - Automate repetitive steps
Free your users from activities that do not require user input or decisions. - Support with the right information
Always give your users the most important information at the right time – segmented by user groups.
- Increase efficiency of existing learning content
Place your existing videos, pictures or e-learnings directly within the working environment of your employees. - Improve the content continuously
Use the feedback functionality to continuously adapt the content to the needs.