Make trial phase a success
For the trial phase, a storyboard was developed to guide prospects safely through the software. Based on this, routes were created that – bundled in collections – guided the new user through all essential functionalities from implementation and configuration to the efficient use of e-QSS. Announcements and news provided interested parties with exactly the information they needed for their decision-making process.
Onboarding “made easy”
In order to align the supporting content with the respective target groups, the user groups were segmented. Depending on their role within e-QSS, users are shown different content. Collections are also used here: this eliminates the need for time-consuming training sessions and users are easily familiarized with the system by means of learning collections.
Always the help you need
In productive use, the relevant routes are provided and guide users safely through the application. In particular, users who work in the software only irregularly receive exactly the help they need “on demand”. When e-QSS changes, users find out about it via news and announcements – at the right time, in the right system. Hotspots highlight new or changed functionalities. This way, users no longer miss out on anything.
Automated with RPA
With the AppNavi RPA functionality, recurring processes could be automated. This includes the automated execution of “blank steps” as well as the fully automated filling of forms.