Understand how software is used

AppNavi Insights

Recognise how users behave in your apps and react accordingly.

AppNavi can look over your users’ shoulders and learn how they use apps. You can also collect feedback from your users in the form of NPS.

Take the pulse of your apps.

Data is collected anonymously and processed with the help of artificial intelligence. The result is our insights: An intelligent data cube that you can analyse very easily.


How often and how intensively are individual modules of my software used? Do the roles and personas do what they are supposed to? Are processes being completed in full? Where do users drop out? Are there differences in usage by country or language? Our Data Cube knows the answers to these and other questions.


In addition to automatically recorded usage and movement patterns, you can also ask your users about their satisfaction. Our insights determine the NPS of your users in relation to entire apps, individual modules or process steps, for example. This enables a comprehensive evaluation of the user experience.


The insights make it very easy to determine which level 2 and 3 capabilities are used within the applications.

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    Fully GDPR-compliant

    Data protection runs through the entire concept of our platform. This also applies in particular to our Insights.

    No personal data

    At no time is it possible to draw conclusions about individual persons. On the one hand, we do not record any personal data in our events. Secondly, we prevent conclusions from being drawn with the help of combinatorics. For example, our system only provides insights from clusters with at least 25 users.

    Data cleansing

    All data collected during our recording is cleansed before it is stored in our system. Using an AI-supported process, we remove names, telephone numbers, bank details, date values, currency information, email addresses, URLs, file names, etc. with the help of intelligent recognisers.

    Our experts for enterprise IT security will be happy to explain to you in detail how our insights work.

    Be part of something big – industry leaders already rely on AppNavi in digital transformation

    Worldwide rollout of an HR transformation program

    As part of the standardization of global processes in the area of HR Self Service and HR Administration, AppNavi was used to support the rollout. For all employees in approx. 70 countries, classical training could thus be dispensed with. Instead, AppNavi Guidance was used. Costs for hypercare, training and support were significantly reduced.

    Rollout of a transformation program

    As part of an IT transformation program, three systems were rolled out and continuously trained with the help of AppNavi. In addition to saving initial expenses for hypercare and support, AppNavi also helps manage staff turnover. When employees change restaurants, AppNavi provides simultaneous on-boarding so new employees are ready to work faster.

    International rollout of SAP SuccessFactors

    During the rollout of SuccessFactors at a global market leader for transition and door safety systems for buses and trains, AppNavi was used as a change management initiative. In addition to conveying tool and process knowledge, another focus was on reducing fears and reservations about the new software.

    Introduction of a global leasing platform

    As part of the changeover of a core system at the customer’s site, which affected all car dealerships, an AppNavi was used for training and rollout. The initial focus was on training and on-boarding. In the further course, the focus will also be on error reduction and the reduction of support efforts.

    Frequently. Asked. Questions.

    We operate in a web-based environment and make data mining available to non-specialist authors within this framework. Even without a data scientist, you understand how your systems are used – for example, you do not have to define a process beforehand in order to measure it afterwards. This makes it as easy as possible to make AppNavi Insights available to departments as well.

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