Recognise how users behave in your apps and react accordingly.
AppNavi can look over your users’ shoulders and learn how they use apps. You can also collect feedback from your users in the form of NPS.
WHO USES WHAT?
How often and how intensively are individual modules of my software used? Do the roles and personas do what they are supposed to? Are processes being completed in full? Where do users drop out? Are there differences in usage by country or language? Our Data Cube knows the answers to these and other questions.
DO THEY LIKE IT?
In addition to automatically recorded usage and movement patterns, you can also ask your users about their satisfaction. Our insights determine the NPS of your users in relation to entire apps, individual modules or process steps, for example. This enables a comprehensive evaluation of the user experience.
WHAT DO THE USERS DO?
The insights make it very easy to determine which level 2 and 3 capabilities are used within the applications.
Worldwide rollout of an HR transformation program
As part of the standardization of global processes in the area of HR Self Service and HR Administration, AppNavi was used to support the rollout. For all employees in approx. 70 countries, classical training could thus be dispensed with. Instead, AppNavi Guidance was used. Costs for hypercare, training and support were significantly reduced.
Rollout of a transformation program
As part of an IT transformation program, three systems were rolled out and continuously trained with the help of AppNavi. In addition to saving initial expenses for hypercare and support, AppNavi also helps manage staff turnover. When employees change restaurants, AppNavi provides simultaneous on-boarding so new employees are ready to work faster.
International rollout of SAP SuccessFactors
During the rollout of SuccessFactors at a global market leader for transition and door safety systems for buses and trains, AppNavi was used as a change management initiative. In addition to conveying tool and process knowledge, another focus was on reducing fears and reservations about the new software.
Introduction of a global leasing platform
As part of the changeover of a core system at the customer’s site, which affected all car dealerships, an AppNavi was used for training and rollout. The initial focus was on training and on-boarding. In the further course, the focus will also be on error reduction and the reduction of support efforts.