In the context of digitisation initiatives, new SW applications are often introduced – or existing ones modified. It is a big challenge for employees to keep up with the rapidly changing application landscapes. Frequently, new software applications are not used efficiently, avoided by workarounds – or lead to a high number of user questions in the helpdesk.
Many companies are trying to cope with this increased need for support by using classical qualification methods: Presence or web training, user manuals, explanatory videos, etc.
But all these methods quickly reach their limits:
- they are time-consuming to create and “age” very quickly
- they require the transfer of learning material to the live application
- they create “stock knowledge” that – when needed – is often no longer available
- Training leads to a time strain on employees, as they cannot continue their activities during the training
The AppNavi takes a completely different approach here: Help is always provided on demand: via an avatar, a user always receives help in the form of routes or news for the respective active person. Once a route has been clicked, it guides the user step-by-step through the task in the live system. At the end of the route, the task is completed – and knowledge is imparted.