60% fewer help desk tickets, 30% more revenue – with AppNavi
Support customers
Successful customer management means providing the customer with positive experiences throughout the entire “customer journey”. It is especially important to offer the customer support after the first purchase.
Aiming only at the first purchase would have been too short. After all, these customers offer the potential for further sales and are also good multipliers.
Challenge
Many customers move frustrated on websites. A lot of important information or even processes are not found. The result is dissatisfied and often disloyal customers.
In addition, an opportunity for further sales remains unused. The customers must be directed to the possibilities and purchase options that are relevant for them at that moment.
Scenario
Onboarding, offboarding, new role or function
Benefits
Achieving high customer satisfaction
Increase in the frequency of visits
Increase customer loyalty
Increase in turnover
Optimization of cross-selling
Contact person
Kathrin Schlierer-Neumann
CSO
AppNavi GmbH
The solution?
customers!
With AppNavi you can offer your customers a special customer experience. Help them to move easily on your site. Provide the information relevant at the moment and guide the customers to the places that are relevant for you. Your customers and your turnover will thank you for it.
The solution?
customers!
With AppNavi you can offer your customers a special customer experience. Help them to move easily on your site. Provide the information relevant at the moment and guide the customers to the places that are relevant for you. Your customers and your turnover will thank you for it.
Increase customer satisfaction
Do not leave your customers “standing in the rain”. Support them with suitable routes and information on your site. Highlight frequently used processes and make them easily accessible. Recognize which phase of the customer cycle the customer is in and provide them with exactly the right content through segmentation.
Develop positive customer relations
Satisfied customers will thank you many times over – through recommendations as well as through a higher frequency of visits to your site. Put attractive offers in the spotlight and inform your customers about news. Exactly at the right place – at exactly the right time.
Benefits
- Increase customer satisfaction
Do not let your customer wander through the website. Help him find what he is looking for. And quickly. - Increase the frequency of visits
Give your customer relevant, exciting information with every visit. He will thank you with significantly more visits. - Increase customer loyalty
Satisfied customers are loyal customers. They often recommend you to others – and they come to your site more often.
- Increase your revenue
Achieve a higher revenue by classifying the customer – and providing them with the right offers. - Optimize your cross-selling
Lead your customers on different own sites – or even partner sites – for higher cross-selling.