60% fewer help desk tickets, 30% more revenue – with AppNavi
Support during Corona
Times are extraordinary: Corona case numbers are a frequent topic of conversation, social interaction is reduced to the absolute minimum and offices are deserted.
Digitisation has been progressing unstoppably for a long time. The consequence is more and more automation – more and more software at the workplace. Employees were often trained in training courses, training documents and manuals were provided – or one quickly asked the colleague opposite.
Challenge
Especially during the current corona period these approaches no longer work. More and more employees are in the home office, many of them also in short-time work. There is a lack of direct exchange, trainings cannot be held at least physically and often there is also no capacity to prepare the materials elaborately and to conduct web trainings. A dilemma – because software projects have been planned for a long time and the software rollout is imminent.
Scenario
Support employees, Home-Office
Benefits
Support of the software introduction
Reduction of “fear of contact
Abandonment of classical trainings & manuals
Increase of efficiency in SW usage
Relief of the helpdesk
Fast on demand help for users
Contact person
Kathrin Schlierer-Neumann
CSO
AppNavi GmbH
The solution?
in the home office!
With AppNavi you support your colleagues while they work in their home office. This does not compensate for the absence of meetings with colleagues – but it helps a lot in your daily work.
The solution?
in the Home-Office!
With AppNavi you support your colleagues while they work in their home office. This does not compensate for the absence of meetings with colleagues – but it helps a lot in your daily work.
Prepare SW rollout
Especially when software is particularly complicated, it makes sense to familiarize your colleagues with the software in advance of the rollout. Provide the most important information as news or announcements. Map the most important use cases in the form of learning paths, bundled in learning collections. Your users can experiment with the software and see their learning progress at the same time.
Support in daily use
The learning collections are available to your colleagues before, during and after the rollout. Once the system goes live, your colleagues can use routes and hotspots to get their daily work done. This can be done without a helpdesk or colleagues at the desk opposite.
Futher assistance
With AppNavi you have even more help at your disposal: inform your colleagues regularly with announcements about the latest news. Segment your colleagues and provide them with content that is tailored to their schedules or criteria. For example, some processes may only be relevant for colleagues in the home office.
Benefits
- In the home office – but not alone
Give colleagues in the home office the support they need to do their job well. - Support getting to know the software
You already know the software. Develop learning collections that give your colleagues easy access to the software that is new to them.
- Provide on demand help
Don’t make your colleagues wait for help from a possibly overburdened helpdesk. Support them in the live OnDemand application. - Keep everyone up to date
Up-to-date information is increasingly important – even more so when spatial distance is added. Give them relevant information: at the right time – directly in the system.