User Behavior Mining
User Behavior Mining analyzes the usage of applications on the basis of aggregated mass data and derives conclusions for you. In other words: User Behavior Mining is a powerful tool to examine the software system landscape in a well-founded way and thus support decision makers.
Our User Behavior Mining is one of our paid add-on modules. You can add it to any license model.
Use our sophisticated measurement sensor technology and analyze how users behave in your systems
What can I do with User Behavior Mining?
Review your software landscape
On the one hand, we provide you with exact measuring results and thus gain in knowledge. Use this knowledge when planning your cloud strategy. For example, you can decide in which order software needs to be replaced or rewritten. In a next step we help you to operationalize your change initiatives. You will immediately recognize where help is needed to realize your transformation.
Generate Routes automatically
But we also help you operationally. If you want to explain a process identified by User Behavior Mining to your users with the help of a route, one click is enough to create a functioning route from the analysis data. The aggregated mass data helps you to find the ideal path through the application. All you have to do is adjust the content and you’re done. There’s no faster way to create routes.
DATA PROTECTION.
Is written in capital letters with us.
Our system is enterprise-ready. Especially in sensitive areas like this, we have thought of everything.
What data is collected?
We record every click and all text input. According to the law of large numbers, we can first calculate interaction objects using statistical methods. From the interrelationships of these interaction objects, we recognize process flows and behavior patterns (frequency of execution, variances, etc.).
Data Cleansing
Data protection is Key. All data collected during our recording is cleansed. Using an AI-powered process, we remove names, phone numbers, bank details, date values, currency information, email addresses, URL, file names, etc.
Intelligent collection
We collect only relevant data and prepare it for you on a daily basis using AI-powered aggregation mechanisms. You can find all captured data in your dashboards.
Super fast transfer
We collect the data and transfer it bundled to our backend. We measure a lot, but have no influence on the performance of your systems or your network.
Fully GDPR compliant
We measure a lot, but always anonymously. Works councils love our User Behavior Mining because we can make employee assistance services even better.
Be part of something big – industry leaders already rely on AppNavi in digital transformation
Europe's largest insurer
Fast food group with the highest sales in the world
Hidden champion from the mobility sector
World's largest automobile manufacturer
Europe's largest insurer
Worldwide rollout of an HR transformation program
As part of the standardization of global processes in the area of HR Self Service and HR Administration, AppNavi was used to support the rollout. For all employees in approx. 70 countries, classical training could thus be dispensed with. Instead, AppNavi Guidance was used. Costs for hypercare, training and support were significantly reduced.
Fast food group with the highest sales in the world
Rollout of a transformation program
As part of an IT transformation program, three systems were rolled out and continuously trained with the help of AppNavi. In addition to saving initial expenses for hypercare and support, AppNavi also helps manage staff turnover. When employees change restaurants, AppNavi provides simultaneous on-boarding so new employees are ready to work faster.
Hidden champion from the mobility sector
International rollout of SAP SuccessFactors
During the rollout of SuccessFactors at a global market leader for transition and door safety systems for buses and trains, AppNavi was used as a change management initiative. In addition to conveying tool and process knowledge, another focus was on reducing fears and reservations about the new software.
World's largest automobile manufacturer
Introduction of a global leasing platform
As part of the changeover of a core system at the customer’s site, which affected all car dealerships, an AppNavi was used for training and rollout. The initial focus was on training and on-boarding. In the further course, the focus will also be on error reduction and the reduction of support efforts.
Frequently. Asked. Questions.
How does User Behavior Mining differ from process mining?
How does User Behavior Mining differ from process mining?
We operate in a web-based environment and make data mining available to non-specialist authors within this framework. Even without a data scientist, you understand how your systems are used – for example, you do not have to define a process beforehand in order to measure it afterwards. This makes it as easy as possible to make User Behavior Mining available to departments as well.
