Recognize where your users stumble

AppNavi Analytics

Gain actionable insights into how your systems are being used and analyze whether your support is resonating with users. AppNavi Analytics is one of the core elements of your AppNavi platform. It is available to you in any license model without additive costs.

In Analytics, look at the usage of your content once end users interact with your Guidance.

What data is collected?

As part of our analytics, we collect various KPIs on the use of your content. How often is a piece of content used? How long is it used? How completely is it used? Etc. In parallel, we collected other usage metrics: What browser are your users using on your systems? What language do they use?

We collect this analysis data on three levels and make it visible to you within the AppNavi portal with the help of dashboards: on the level of individual content (Route, Post, etc.) or aggregated on the level of an app or an entire workspace.

Why do I need AppNavi Analytics?

First, we want to give our authors deep insight into how their content is used. The insights gained in this way serve to improve the quality of the assistance provided.

On the other hand, AppNavi projects are always based on a business case. We want to enable you to show your management the effect of AppNavi.

Easy to understand analysis.

Don’t get distracted by bells and whistles or a lot of data. Our Analytics show you the data that really matters and allow you to draw conclusions, even if you’re not a data scientist.

Which help is used & how often?

Easily recognize which of your help and information is being used. Orient your activities on it.

How is the help being used?

Do your users not understand the whole process, or do they just not find the entry point? AppNavi provides the answer to these and many other questions.

Which users are using your Guidance?

Identify which browsers, languages, etc. your users are using. your users are active in your systems and align your help accordingly.

Frequently. Asked. Questions.

Your authors can easily create simple automatisms themselves. All you need to do is set a slider in the step to “automate”.

In addition, very complex automatisms are also possible. There are no limits to your creativity. All possible clicks, keystrokes etc. can be implemented. You can also use parameters to have texts written automatically depending on the situation, etc.

Where is the limit? Think carefully about the effect you want to achieve with RPA and the effort you are investing. As long as this business case is positive, there is no limit.

We are integrated into your system and are part of the site. This allows us to trigger actions in the page automatically. Your users will work in light speed from now on ­čśŐ

We operate in a web-based environment and make RPA available to non-specialist authors within this framework.

Even without robotic specialists you can massively accelerate parts of your processes. This makes it as easy as possible to make RPA available to specialist departments as well.

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