Fueling the Software Return on Investment

Across industries, leaders are attempting to cope with the pressures of digitization and are introducing new technologies, systems, and digital tools. The demands for new ways of working for employees and digitized company-wide processes go hand in hand and fuel the general idea of transformation. As the world becomes more expensive due to multiple crises, it is even more important that the investments made deliver the benefits for which they were originally made. But companies run the risk of jeopardizing the success of the implementation as well as the expenditures made if they do not approach the topic holistically.

Digitization is supposed to make work easier (after all)

After a subdued 2022, investment in digital transformation efforts is expected to rise again. The analysts at Gartner forecast an increase in IT investments of 3.7% (in the European market). In this context, 8.6% of expenditure is expected to flow into software alone.

Once the required applications are finally available, they have to be made available to the employees and introduced in the handling. However, many new problems can arise if this is not done correctly.

If new applications and processes are presented to employees without appropriate adaptation, the opposite effect often occurs. Users are overwhelmed and make mistakes. In the worst case, they block the software completely, do not accept it and remain with workarounds.

Companies therefore still resort to traditional measures (in the form of training courses) in various phases of the rollout and/or pump further effort (and thus investment) into change management, i.e. colleagues who take care of implementing the measures.

The result? New tasks and challenges for completely different areas of the company and new cost holes are created, some of which are difficult to allocate.

This means that in addition to the acquisition and licensing costs, maintenance and support expenses that are incurred anyway, the budget now has to be attacked for the acceptance of the digitization measures. The real benefit is often ignored at the end of the working day.

So in order for a software introduction to really pay off in the future, the ROI (return on investment) must be looked at more closely.

Boosting ROI and opening up immense potential for savings

Looking at the situation holistically, a comprehensive and rethought software integration strategy is needed. Ideally, the ROI (return on investment) of a software implementation is measured with low costs of implementation or adoption behind the monitor and maximum acceptance and efficiency in front of the monitor.

Digital Adoption by AppNavi is there for exactly that and shows its strength with our partner network that will not only help with the evaluation but also with the implementation. Because Digital Adoption often concerns everyone, i.e. not only individual departments or applications benefit from it, but the entire company. In other words, a holistic view across departmental boundaries is also worthwhile here and enables an even greater return on investment.

This is because the comprehensive set of tools supports any browser-based application and guides users smoothly through digital processes within the application (and across applications) via AppNavi Routes. Can also take over redundant steps through RPA (Robotic Process Automation) and informs through Pins or Posts at relevant places within the software.

This results in higher first time right (i.e. applying correctly immediately), while reducing or even eliminating explanation and training efforts. No more hassles with new software or updates. The implementation of the digital strategy can be tackled without any problems.

In addition, other positive effects radiate and can have a long-term effect beyond the integration.

Regardless of how AppNavi is used, the software-supported and sub-surface instruction of users during the activity means that they can immediately operate the new application as intended – and the return is equally evident.

Are you worried about the KPIs, whether your digitization efforts will bear fruit or achieve the opposite effect? Let us show you AppNavi in a no-obligation appointment or simply test it yourself for 30 days.